Privacy Policy

Effective Date: January 1, 2024

Your privacy is important to us. This Privacy Policy describes how Solar Guard Cameras, a DBA of Comwire Services, LLC ("Solar Guard Cameras," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, make a purchase, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

We collect information you provide directly to us, including but not limited to:

• Account information (name, email address, password)
• Contact information (phone number, shipping address, billing address)
• Payment information (processed securely through Square, Inc.)
• Order details and purchase history
• Camera serial numbers for data plan activation
• Communications with customer support
• Product reviews and feedback
• Newsletter subscriptions and marketing preferences

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and general location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data and similar tracking technologies

SIM Card and Cellular Service Data

For cellular data plan services, we collect limited SIM data for diagnostics and billing purposes only:

• Camera modem and signal status
• Data usage and SIM registration
• Diagnostic logs

Important Note About Camera Footage

Solar Guard does not access footage or live streams from your cameras. Video storage and app control are managed by UBOX, a third-party provider. By using the Solar Guard Camera system and its associated app, you acknowledge and agree that:

• UBOX is solely responsible for its app, cloud services, and security
• We are not liable for footage loss, in-app purchases, or app malfunctions
• All camera footage and recordings are handled exclusively by UBOX's systems

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery
• Customer Service: To respond to your inquiries, provide technical support, and handle returns or exchanges
• Account Management: To create and maintain your account, and provide access to order history
• Communications: To send order confirmations, shipping updates, and important service announcements
• Marketing: With your consent, to send promotional emails about new products, special offers, and company news
• Product Improvement: To understand how customers use our products and services to improve our offerings
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized transactions, and other security threats

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We do not sell or share data for marketing purposes. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Square, Inc.: For secure payment processing
• Shippo: For shipping rate calculation and label generation
• Email service providers: For transactional and marketing communications
• Web hosting and infrastructure providers: For website operation and data storage

These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may release data only under lawful requests. We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Update

You may access and update your personal information through your account settings or by contacting us directly.

Marketing Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by updating your communication preferences in your account settings.

Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

Do Not Track

Our website does not currently respond to Do Not Track signals.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of information to countries outside of your country of residence.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or destroy it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is being collected about you
• Know whether your personal information is sold or disclosed and to whom
• Say no to the sale of personal information
• Access your personal information
• Request deletion of your personal information
• Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.